Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl_Tech_Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked it very much, do not regret it, delivered in a short time, thank you
It came quickly, the box is whole, it works straight from the box. The picture is good, on other functions did not check yet. It's hard to pull out a stand in the monitor, but maybe it just happened to me.
Very happy with the order,comes undamaged,it has sound sensor and turn on when your baby started to cry.Im posting photo with the night mode,nice photo quality...recomend
I did not contact the store. Very well packaged, practical babyphone but I would have liked that the camera works with batteries that battery. Still recommended. Thanks to the seller.
מעולהה arrived within weekly exactly!! Hear good מהחדר of baby and also talk to it. Night turns to night black white automatic. Really great at good price
Everything is fine) it came well packed, 2 weeks before Irkutsk) slave owners correctly.
Delivery the next day) very quickly did not expect, baby monitor Super, immediately put, while everything is fine
Muy bien
Great product, delivery fast, good night camera, good range
Product within 8 days receive everything good looks very satisfied
It works, video and sound good, screen works and mains and rechargeable battery, comes with
The baby monitor is super. Bought on the advice of friends and did not regret. I came to St. Petersburg in two days.
I'm coming very fast. And very good team
Good quality goods. As in the description. There were delays with delivery, but overall I'm happy!!!
He arrived in Santiago in about 20 days. Quality product with good image and sound!
Delivery was to Kursk region by sdek. The quality of the video immediately I say not wow, but for the observation of the child will go, but the sound quality is just perfectly heard even the squeak mouse)))). I advise if you do not need video in HD format.