Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl_Tech_Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Accurate gps location, cute and small attached it with my keys and wallet
I haven't used the 2 that I ordered (a blue and a pink one) but hopefully they'll work good. they look of ok quality. and they're kinda cute.
Fast purchase, product as we describe. Equal to the image. Arrived 5 days earlier than expected. Works by proximity. It is more useful for keys, headphones, bag. My idea was pet use but it doesn't work long distance.
Arrived as it says in the description and at first, I was not sure of the color, but when it arrived I really liked it. And without a doubt it will be very useful for this head that loses everything. Lol
took bit to sync to phones and un sure of why I jeed to take a photo in the app and it's wanting a photo of what my phone looking at but other then that it's good for the price
Is as is the photo. I still don't know if it will work with my dog.
locates via bluetooth only tracks in bluetooth range gets last location when disconnected
I am impressed it was smaller than the picture but that was a good thing. Great timing for delivery and Great instructions on how to use.
Works as the ad stated with no trounle
hooked up to the app perfectly arrived just as pictured.
looks fine hope it works
seems to work fine. haven't fully tested it on kitty yet but will soon.
seems to be as advertised will update review once used if not as expected that is shipping took longer than anticipated since supposedly 12 day ship & have received other 12 day faster but still happy with products
Fast shipping and delivery. Have not tried the item yet but it looks good and is bigger than expected.
I do not know if it is not used, but the scope is limited. Apparently it's just for keys.
Smaller than expected but perfect
Works perfectly fine I send my kids to school with it
Love it very easy to use and very accurate. the app keeps on crashing down when you try to change the ITag image but other it was great.
The device is very good but I thought it could have more location functions
Arrived fast I hope good results do not used