Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl_Tech_Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great stuff. Fast shipping. Tracking!
pengiriman termasuk cepat keren sesuai barangnya shipping is fast, less than 1 month, the goods are safe according to the photo, thank you
The strap arrived within 3 weeks and boy, it is a game-changer! Takes a minute to setup, but afterwards it's just a matter of tightening the back screw. Forget about the stock strap or the expensive and prone-to-breaking elite strap. M2 Pro makes wearing the headset incredibly comfy and balanced & the magnetic snap-on battery prolongs the battery life even more. I really hope the headstrap gets restocked soon so that more people can buy it :)
When the first time put was feeling transition of economy class in Comfort + Feel very comfortable in the head, hat weight is gone Unique foldable part slightly lax and he sometimes begins to slide if you look down or up
Perfect nothing to complain, battery works very well, strap much less oppressive for the head, perfect balance. And excellent price. I advise this store
Original product. Delivery month. Fully working set.
Quality goods. The delivery time is satisfactory, I would like to be faster. Now I'm looking at cooling F2.
Very good product A1, fast delivery, I recommend
Awesome product! Super comfortable! Easy to install the battery pack has super strong magnets and everything about this headgear is sturdy.
It is good. It very very better than original. The battery has magnet and it is very strong.
Exactly as described, it feels good quality, very comfortable. I would have preferred some double Type C option even with a slightly higher price but it is fully compatible in a-type C format I arrive more than a week early than expected.
Todo working well, although it has slight marks, not sure if it's dirt or is scraping. Else foremost excellent, arrived 3 days ahead of schedule.
Excellent quality product, it is noted when removing it from its wrapper, resistant materials and everything in perfect condition. Arrived in 20 days in chile, loved it, thank you store
Super Fast Delivery it arrived in 15 days!! Awesome strap recommended. Very confortable and the battery works fine. Good quality build.
Great product, comfort spectacular… Arrived around 2 weeks, extremely high quality Really satisfied with the purchase
Could improve the packing, as it came with a very small dent the size of a coin of 1c, the rest is an indispensable for the quest2 kit, it looks great, very comfortable, and quality nice, recommended a hundred, Seller recommend But can improve packing to prevent these young events, nothing to complain.
Excellent Product, super comfortable and battery greatly increases the gambling. The case is very robust and reliable transmits. Overall I am satisfied with the purchase and recommend.