Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl_Tech_Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent carrier for baby. Made of very high quality, wide straps do not press the back and shoulders, baby lovely and comfortable to carry (until 6 months have not усаживаем, still to come) already tested walk lying, slept fine, until she sat on the bench. Convenient and most importantly enough hands free. Wide belt with bag, you can put the waters wipes and so on. All the fun! There are instructions, all understood. Parcel arrived quickly. Thanks to a quality product.
The item corresponds to the description, it is comfortable and good quality, and fast shipping
Good product. Just like the description.
Very good
First impression positive
Enjoyed! Excellent quality! Top too!
And arrived as well as in the picture. Thank you so much advice..
Great product, like the description.
Perfect kangaroo! Great quality, top material!!! Super recommend!!!!
Very good quality price received before the date set free. Matches perfectly description
Arrived on fast days 23
I liked it. Quality is good. A small factory smell, but washed in the machine, one the biggest plastic insert is removed. I think the child will be convenient, and the parent too
Really liked, workmanship and material of good quality, quick delivery, recommend the product and the store
i receive my package
Excellent Product thank you very much
Delivery to ekb about a month .. Track tracked. The product corresponds to the description. In the work has not yet checked
fast delivery.Very nice and feel comfortable. I love it. thanks!
Super
The product arrived quickly and in good furniture state. The material is good to my baby loves strolling in this kangaroo, it is comfortable and can be worn in different shapes. Thank you
came fast. as described. good quality. I recommend the store