Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl_Tech_Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery good quality store recommend.
It goes perfect, to work comes great, helps you not sweat. So happy at the moment
All right. All right. It has three speeds and is silent. OK.
T like much, lightweight and works nicely, has three velocities
As you can see in the pictures. That's the second I buy. It works properly. It has several speeds. I still haven't checked how long it lasts after being fully charged. It did not take long to arrive and has come in good condition both the packaging and the article
Received the item in good condition,it works well if you adjust it to high setting it's cool.
Good battery life, very convenient and comfortable to use, very portable, a good shopping experience
Lego within the specified time frame, no dents in the box, missing proof, is for a gift.
verry good product fast delivery verry happy with it
Good. Good. When I get to my house I'll prove it.
Very serious and honest store, helmet arrive quickly, well packaged, good quality products that blows a lot of air thanks to its 3 speeds. Good autonomy. Ideal for poppy days.
This is a life saver. I bought this to help with hot flashes and it really helps. I can take it with me anywhere so if a hot flash happens I can stop it early even if I don’t have my ice packs. I’m currently using it multiple times a day. The only downside is you can’t hear much of what’s happening around you but I find it an enjoyable white noise, but I wouldn’t wear this when out walking alone.
Received these two items today in excellent condition, also earlier than expected. Good packaging and beautiful items, no damage. The fans both work well and look nice. We are therefore very satisfied, we are looking forward to the warm summer. Five star rating for the items and store. Thank you, kind regards from the Netherlands. 
It corresponds to the description. It's pretty stiff. It has 3 speeds. It doesn't make as much air as it does in videos but it's more than enough. It vibrates a bit and the noise is not very strong but, as it is close to the ears, more is heard. Very practical when rechargeable. Includes the USB cable for charging. It has arrived very quickly and with the pre-charged battery.
Amazing product, arrived super fast (only 2 weeks)- I really don't know how I heard on this product only now at 29 yo as I have always had trouble breathing in this humid climate. Very light weight, lasts for many hours. A bit noisy on levels 2 and 3 so I mostly use level 1 which honestly is enough to keep dry and cool. As a medical staff the white color is really blending in, people simply assume it is a headset.
Product fits the description fast delivery!!