Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl_Tech_Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful same as the photo. Perfect to get the dog if is lost.
It's taken a month to arrive, it's already the third one I ask for and it gives me a very good result, they're strong.
Excellent quality in material and engraving, plus arrived earlier. I had already bought 2 necklaces 1 year ago and the engraving is still intact! Fully recommended.
Super!
Very good Print. Size S wear it a dachshund sausage dog (tekel) of 9 kilos adult.
It is beautiful and very soft. I love it.
I'm pretty happy in general . Would like the characters to look clearer but good enough for that price.
Beautiful collar! Recommend!
The collar is good, took on a pug 5 months size m, with the calculation for growth. Made with engraving, the letters are painted with paint. Unfortunately, it's washed. I think over time only engraving will remain. But it doesn't bother us. The most important thing is that the collar is good and with a reflector.
LOVE IT
Perfect super pretty and adjustable for my chihuahua
It’s great. Inscription is easy to read and good quality. Arrived quickly.
The order came in a joint parcel with another order. The package was overtaken, most likely by the fault of the postal service. The collar itself looks quality, dense fabric, metal weighty buckle. The only thing that raises doubt is the latch, it is plastic, see how long it will last, in principle for a price of less than 300 rubles is very good. All seams are even, there are no threads sticking out. Let's see how it shows itself in the case. Very good goods!
Exactly corresponds to the announcement. Nickel engraving. For a cross dog Argentine dogue staff.
Perfect necklace for my puppy, excellent engravingAnd the very good material. It came to my hands in about 16 days. My puppy weighs 4kg and can be adjusted to your neck size, it will serve you for many years! Great product.
I can’t be hung to day how thankful am I about my baby’s new collar, shipping was súper fast! And the engraved on the collar it’s a plus I’m so in love with it. Thank you so much!!!!!
It's perfect for my dog! The recording of the name and telephone was great. Very happy thanks
Excellent!!! It's very fast and good quality
The Prohanov виконали гравіювання. Chudova yakіst furnіtura
Excellent collar, looks great on the dachshund. It is very convenient that immediately there is an engraving with a nickname and a phone. Shipping and delivery fast.