Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl_Tech_Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Come for 20 days, box a little wrinkled but the items in the order
Execelente quality of product, well packed in small box, foremost well accommodated excellent store.
Control protections and Oculus very good, really gives more safety to use. Support Head takes a while to hit the perfect regulation to your head, but takes the experience to another level: not bother like strips pattern. Only the internal protector not very successful, press the nose, so I keep using the original. Entregra so fast, us all. Recommend!
I recommend this store . The parcel was lost and the seller immediately sent me a new order.
Fast shipping. The box is a little crumpled, everything is whole. Much more convenient than standard straps)) Very satisfied.
The goods arrived super fast, even unexpectedly to ship from other country. Fastening is more convenient than the original belts, only the question arises whether these plastic components are strong enough. Khrust at the scroll of the wheel scares, suddenly the next turn will be the last for this helmet, and so everything is nice!
Excellent, is very secure and not bother. Took me to hit the point because use glasses, but then is much better.
Very good price, probably have better, but very much doubt that the price 120 Real will have another like!
Convenient to use, fast delivery of new mail. Recommend
Cool Mount! Significantly relieves the load on the head, the helmet is felt less heavy! Easily adjusts to any head!
Only received, has not yet tried to install VR glasses. As I will add a review. While the only negative that the box came crumpled, perhaps something was damaged ....
Fest dlivery, product as discribed Nice bag
Very comfortable, early mount was from bobovr so it for half a year cracked and snapped when I tightened затылочный belt, this mount though looks cheap but much Comfortable sitting on the head, screen navesaet over face and pressure is distributed on the forehead and neck, and unlike bobovr on top of the head is not pressed stupid extra two mounting
The mount is good, at least more convenient than regular. Has a flexible fit on all sides. Soft lining on the back of the head is attached to Velcro. I have a helmet and will move forward, I have to twist the lamb tight. The frontal emphasis does not allow the head to be as if between the vise, and in the end the foam around the mask does not press on the face. Personally, everything worked out for me, but everyone's head is different.