Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl_Tech_Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you ! Good quality i hope my cats will like it :-D
It looked great on my cats, I had bought size G and they were too big, I bought the median and it was perfect for them. Good quality, you can tell for sure, you're not going to miss the cat.
Good Goods, the cat is convenient, I ordered the size L
Took on six kg L, have stock. The cat is not very big for its breed, the helmet sits well. He doesn't notice her. The color of course is never gray, but black. Gray color logo. In general, better than a belt loops.
nice
She looks perfect. The size girl is a kitten just 6 months old.
Corresponds to the description and photos. Good quality for the price of 4.27 €. A little light if the cat starts to scratch the hair. But frankly satisfied
Our bun is just in size) on a more skinny cat has not yet measured. At first glance, it seems like a good harness, looks all the more reliable than thin straps.
fabric is a little cheap! but for it’s price worth it I promise. It does the job! And looks actually good on I got medium and it fits good on my cat! here’s a picture because he’s cute
On the cat age 7 months, I ordered the size M (based on reviews), it came quickly (in 14 days). Description corresponds, nowhere does not press, size adjustment is possible. From the helmet does not dig out, did not take it off (although the attempts were (though when caught by the leg of the chair managed to pull the train on the back of of of of On the street until we walked, only get used to it. The leash is very short, so immediately ordered a roulette for 5 meters and hooked them, so much better.
Perfect
Normal harness. Now we have to teach the cat to walk with him.
looks great on my babe
Came quickly, in size on my little cat came S. The cat is certainly unusual and she tries to remove, but it's not so easy. We will test in a walk. But just in case of insurance in the form of another leash, I'll take. He doesn't seem reliable.
perfect for my kitty
Well, but on a cat 5 kg is too big L, so it's better to take a smaller cat, and on a dog probably fit
looks ok but haven't tried it on cat yet so I hope it fits
Perfect for my cat!!
A good harness, but did not fit the size. 15 days delivery!
A little bit bigger then I thought, but it’s ok