SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl Tech Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From the first time I secured this reflective harness around my dog, I knew we had found our perfect match. The adjustable straps fit him like a glove, and the non-elastic material means it will last for years to come. Night walks have become safer thanks to the brilliant reflective detailing, and I've noticed a significant change in his walking behavior with the no-pull feature. The harness combines functionality with luxury, making it the ultimate accessory for any discerning pet owner looking to provide the best for their canine companion.
Finally, a harness that understands dogs! The reflective straps light up our night walks, making sure my dog is safe and seen. What I love most is the supreme comfort it offers; the sponge-lined interior prevents any rubbing or discomfort, and the breathable fabric means my dog stays cool. The durable release buckle and stainless steel ring are top-notch, adding durability to this stylish piece. It's not just a harness; it's a commitment to my dog's well-being and style!
I couldn't be more thrilled with this reflective harness! It's been a game-changer for our evening walks, giving me peace of mind with its enhanced visibility. The no-pull design has gently corrected my pup's walking, making our strolls much more enjoyable. The adjustable straps provide a custom fit, ensuring he's comfortable and not anxious. Plus, the sturdy buckle and unbreakable ring add an extra level of security. It's clear this harness is made with love, reflecting the care I feel for my furry friend.
The harnesses seem to be very high quality.
Size S fits my 2 kg Yorkie just right, with a 29 chest girth.
Size S is a perfect fit for my 2.5 kg, 15-week-old kitten.
Ordered size M for my 3.4 kg York, it has reflective strips.
Size M is perfect and the material quality is impressive.
Bright, soft harness, definitely a repurchase.
Very cool harness, soft, well-made, and no smell.
The harness fits beautifully, unlike the other one I ordered.
Harnesses are great, leashes not so much due to twisting.
XS is perfect for my Pomeranian puppy, now ordering for my Chihuahua.
Loved it, and it arrived very quickly.
Size S is just right for my 7-month-old sphynx cat.
Quality is great, but should've checked the size chart first.
Good quality, size XS is perfect for my small dog. Highly recommend.
Very satisfied with the product, shipping was fast and quality is top-notch.
Nice harness.
The harness is cool, soft, and adjustable. Took XS for my Yorkie puppy.
It looks amazing.
Love it!
Too big for my kitty, but will donate to those in need.
The advertisement rings true, it's perfect.
Great items, well-made, mediums fit my 18-19lbs dog perfectly.
Extremely satisfied with the weight and control it offers my pets.
Everything ordered has been amazing, fits well, and easy to clean. Excited for more orders.
Puppy loves it and enjoys walks more now.
Quality and sizing are accurate, making both me and my Chihuahua happy.
Fits perfectly and the pink color is just right, easy to put on.
These harnesses are great in quality and functionality.
Awesome, thank you!
Ordered various items, all surpassing pet store quality. Will continue to shop here.
Buddy looks handsome and secure in his lovely new set.
Finally found a harness that doesn't choke Ollie, love it.
Adored the pink color, but it was too small. Will reorder a medium size soon.
They look excellent on my dogs.
The reflective feature of this harness is excellent for night walks with my puppy.
Happy with the harness, just adjusting to find the perfect fit for comfort.
My dog outshines those in the ads, quality is great, and delivery was prompt.
Quick delivery, quality is top-notch. The size S fits my 3-month-old Spitz with room to grow.
Quality is good, and size S suits my Yorkshire terrier perfectly.
Both my pet and I are thrilled; the harness fits well, though I prefer using a different leash.
Ideal for my 1.3 kg Chihuahua, the XS is slightly large but works wonderfully.
Simply amazing!
Chic harness, delivered swiftly, and the sizing was spot-on.
Fast delivery and the size S fits my 1.9 kg Chi perfectly.
Perfect fit for my medium-breed dog, the size L is just right and he seems to love it!
Impressed with the product, I ordered one for each of my dogs. They appreciate the non-overhead design, and even our vet took notice!
The craftsmanship is exquisite, though it's a bit too large for my fully grown 5-1/2 lbs fur baby. Your product's beauty is undeniable!