Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl_Tech_Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Material very good, delivery super fast, request as the pictures. Will test and then come back with more reviews. Apparently very good product, already ordered another unit.
Shaves so easily, the different length were really useful. I used the shortest one this time but next time i will use a longer one just to trim her slightly. My cat was initially afraid of the noise but it didnt bother her after a few goes.
All in the kit, the description is accurate, charged to 100%, still a cover to it in general would be great!
Excellent product and price, it arrived so fast!!! I would like if you include a manual of some sort but anyway, thank you so much!
Arrived on time. Comply with what was announced. Not yet experienced but believe that work well.
Good quality and packaged well fast delivery in less than three weeks
Seller is very nice! They are awesome, cannot recommend enough, item is wonderful,
The machine is working, I did not try it on the dog. In the kit everything that I ordered. Shipping fast. At first glance quality.
The machine is good, it works quietly. Drop Shipping. Thank you.
Very good soon will buy more Recommend exactly as is spoken Arrived ahead of schedule
The machine cuts well, only the blade heats up with long use, but it's probably everyone.
Delivery from Russia 3 days. The machine itself is a good scissors and nail clippers. Ordered here only because of fast delivery. The cat is very woolen with this machine already cut.
Goods garnoi for goods, kit for a description, goods for goods.
Bring everything in the photo, looks good quality came well in time, I still don't try it
מושלםםםם, it's really fast. הספקנו tell the bitch already and she just not sliding. Not spooked her ומורגש שהמוצר adapted for dogs. Packing carton came a little wet ומקומטת, but the product no נפגם.
Did the grooming hygienic and the machine is good. Arrived in 10 days in Germany. Very good! All right in box!
Like in the picture! I don't know how it works yet, but delivery just before the date! Excellent product for the price!
The machine is normal, the cat managed to cut off the column.
At times it works very well I'm impressed that it's super light I don't know if it's very good haha, but at times let's hope it works, for the price it seems to me that it is very well brings everything the product indicates
Arrived fast , in an excellent condition, the only thing is the oil it was spilled all over the inside of the package, and the nail filer is rusty (see pictures), I didn’t try it yet but it looks good