Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl_Tech_Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My cat love's it. He preferred for me to play with him with it. Rather then to just stick it to a floor etc. It wears him out also and q happy cat is a tired cat. I'm waiting on my second 1 to arrive. As I've 2 cat's. a thumbs up on this. Thank you Seller. Will shop again
Works well. Cat is entertained.
Great toy. Recommend. The cat is happy.
My cat took about a month to figure it out but now that he's figured it out he won't stop playing with it! I have to take it away at night because it doesn't stop. Perfect for entertaining the michi for hours
The product has arrived. courier brought the product with 8-10 packages of mal together. the quality of the product itself is adequate. damage is not found on the product. the bird on it is very nicely crafted. I understand this to order.
Cats love it! Play like mad! High quality feature, very durable and firmly! Recommend!
Very good quality goods. Attaches to floor or wall. It's hard to tear it off the surface. The cat is very fond of playing.
Happy with the purchase, my kitten fascinates him and spends energy with the game
I haven’t open up the package, my cat is already curious
Very good
Beautiful and my kitten loves it only that the one who buys at first lost it somewhere in the house and I sent him to order more because he loves it when I hang it for him, I got super fast too the order This time I make sure with the very reliable and recommended two pack for your minine
Greitas pristatymas I UK Geras pardavėjas✅Kačiukai žaidžia
It's been a month. There is no limit to the joy of the kitten. The sucker is powerful.
My cat loved the toy and the shipping went fast
Great, very good material my cat has too much fun, the product came very well packaged, thank you very much I recommend this product.
I am really satisfied with this purchase❤My cat Babies love more birds are very beautiful, thank you
Delivery shvidshe projected terminu-trochi menshe city. Igrashka I'll catch the yak in the photo: the film of nahijine, woodca the bend, the birds in the middle of the mix.
my cat loves it!! especially the fish. He's been playing with it since it arrives. It came earlier than the estimated delivery date.
simple enough but my cats love it, hope it lasts long
It came not that toy on the fishing rod, but the cat plays with great pleasure and does not distract from work! She now has one fun) ordered another one as a gift. I advise the first time Velcro a little in hand to glue, otherwise you can remove only pliers from the floor. If it gets dirty, quietly rinse with water, it will stick again