Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl_Tech_Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
THANK YOU FOR THE SPEEDY SHIPPING
This wig is a 18inch wig 4x4 I love it I will be ordering here again i ordered my wig on the 28th and got it on the 1st the shipping is very fast it’s not a scam people the length of the hair is true and very good quality and yes the hair sheds a little but not in balls only a few pieces of hair will appear on the brush but that’s it don’t let them people in the comments fool you the hair is a very good price I love it ‼️
Very pretty very soft and shiny minimal shedding, plucking and bleaching the baby hairs were already there ,and it came with a wig cap!
the hair is amazing .. I love how soft it is when i touch . Takes heat very well and it doesn't have any funny smell nor it doesn't shed. Forgot to say, I changed my hair to a long size .Seller stayed in contact with me the whole time and shipping was so quick , arrived in 4 days! It also comes with a free wig cap for installation. A full 5 star experience and I will be coming back for more
LOVE LOVE LOVE IT! ❤️ Definitely shop with them guys, the quality is amazing & worth it
Just Bleached and dyed curled held up well very well 10/10 I will definitely be ordering from this vendor again
Wonderful and the shipping was really fast than expected!!! Great product definite match the quality and great vendor!!!
The hair is soooo soft, minimal shedding, it was very easy to bleach the knots. True to length. I order off Ali often and this is one of the best wigs I've had so far. The curl pattern is so beautiful!
Hair came in 3 days. It’s really full and soft.
This hair is amazing I definitely recommend getting this wig it arrived hella early I love it
This hair from SVT is nice. It falls right and has no factory smell. I added water, foam, leave-in conditioner and a little gel. Im am wearing a wig band and socking cap without glue so it fits like a glueless wig. overall, nice wig. I recieved it in 5 days including the weekend.
Awesome hair. I love it so much I ordered 4 different styles already!!!! No tangles and it’s quality hair for a great price. Placing a 5th order as we speak
I was skeptical at first be because of the price, but I was pleasantly surprised when I received the wig! Great quality and texture!
Very nice quality very soft just like photo
I just got the wig and it's great the quality is good and it's the right length ..I loveee the hair. It was so silky.Recommend !!
beautiful and so soft very satisfied
Good communication fast shipping well packaged and the hair is perfect...I will give x10 stars thank you
Logistics is fast, received in about 4 days. So far the wig is of good quality, no smell and no shedding. I used bleach and washed it and the hair was not damaged and kept its pattern. Overall, this wig is good value for money, recommend!
I recieved my wig timely. The wig is beautiful. Will buy again
First of all the hair was great it was soft it had no shedding the length was on point and it smells great I would recommend it to other and it's Affordable