Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl_Tech_Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The item came smelling a bit odd but it was exactly as pictured!! I have to wait for my cat to wake up so he can see it for himself :D
excellent product very fast shipping and excellent quality recommend and cheap
Our cat like to go in there:-) The delivery arrived faster than I expected.
Lol she loves it, she just too fat. I gotta reorder a larger one
Beautiful!!! Excellent design, finish, very good quality, to Kovu le Charm!!!
Very pretty,☺️ I am very happy because the photo is as is and of good quality, it arrived super fast, 1 week, it is warm and I loved that the cushion inside the house, it brings closure so it is like a cover and it is great the idea to wash it. I recommend quite a bit
Just as in picture, my cats immediately slept in it Got it on time
The quality is not the best nor does it look much like the photos but it is cheap and my cats like it equally
The truth is first time you placed order and I was satisfied with shipping guaranteed and score
My cat loved the walk, he doesn't want to go out anymore.
I really liked it. My kitten is already elderly. She is still not using it because it is too hot, more has already entered and has been approved.
Cat still getting used to it but it’s good quality
My cat loves it
Perfect. Happened very quickly
The product fits well for cats. Cat us big for him and have a lot of space inside האיגלו. לקחנו the scale big היותר and we are very pleased. Product very good.
perfect, my small cat loves it.
As described. Something wrinkled comes, but it's fine for the price it has. Seems warm
So cute! My big cat and kitten both dove for it the second I put it down! Great size, super cozy!
super. but sad. my cat doesn't use it
Shipped and delivered very fast. My cat loves it