Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl_Tech_Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Like all the rules, it works, the firmware is native shit, of course, I will put another...
Super fast delivery (to Kaliningrad for 5 days by Courier), packed perfectly, the box did not crumple, everything is included!
I take it for the second time, this time for my mother. Plus the console took the G10s remote. I recommend the store, everything is fine!
The description is exact, except 8 k on my screen settings maximum 4 K resolution, although I can not check no TV 8 K. And so everything works fine
This is the second box. The first, exactly the same, was given to parents. They liked and ordered a second for another TV All clearly: packing, delivery time (from order to receipt 18 days). The goods came well packed, the box is not jammed (at least for a gift, even on the shop window :) I recommend both the product and the store!
I order not for the first time. As always, everything is fine. This time super fast delivery: instead of a month, ten days.
Excellent prefix, Android 9, well done, everything works. I do not know what to do, what it would overheat, I always have everything on and everything is OK. The remote took another, separate. Satisfied.
Prefix just fire, works on city Wi-Fi 5G all flies, loads quickly. I regret only that the first prefix I ordered was X96 mini, it was necessary to overpay and take X96 mAh + it's just gorgeous. The box came crumpled like a bud she played football, well the prefix works well
Delivery lightning, very fast 4 days. the console is easy to install a clear menu, works quickly.
Thank you store! Four days to the door! Working! I'm buying here not the first time! Recommend!
Delivery fast, while I did not connect, I will add if something is wrong, not the first order from this store, I recommend
The prefix is very good quality, the description meets the requirements. Sound and Picture of awesome quality. Works. All the functionality has not yet checked... On Ozon.ru it is also 15 - 20 USD more expensive. The store is understanding, thank him. The packing is nothing, the box is crumpled, but everything is whole ..
The prefix liked, I ordered the second one for my parents.
The prefix came quickly to the Omsk region everything works thanks to the store's advice
It's been a week. I wasn't even waiting. I'll try to connect...
All received, thank you. Only turned on, has not yet configured and has not updated, but is already happy. Works smartly, I hope, will please a long and faithful service.
The prefix is super. I came and the term, with delivery to the House DRD. the store is well done, I'll check in the work, I'll add...
10 days delivery, track tracked. Everything works. Recommend.
TV set-top box is excellent. The old TV literally lived. All applications are easy to install. Heated but moderately. Excellent replacement for smart TV.
Modification X96 Max plus2 _ T, all declared characteristics correspond to real. Heats up to approximately 68 degrees at Room 20. Stitched without any problems to Android TV from slimbox. In order to connect with the computer do not forget to buy a USB AM-USB am cord, or an adapter. To burn tool saw the box, you need to turn it off, connect with the PC, press the reset button in the AV socket and turn on the box. I advise in the same store to buy the G20s pro BT remote control to reveal the possibilities of boxing.