Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***l –
Gorgeous toy! The child is happy! This panda is like a real one.
Customer –
Great quality. Very soft and pleasant to the touch. The child fell in love with it immediately.
Customer –
Simply awesome, it’s very soft, super well made, and the weighted arms allow it to be easily hung around the neck.
N***n –
The panda is wonderful! Carefully sewn, soft and adorable. Perfect for a 4-year-old 🙂
J***a –
My child is very happy, very soft plush toy.
E***k –
The weight is only in the paws, which gives you a feeling of being hugged. It’s soft and children love it. The long tail is adorable.
P***r –
Product consistent with the description, weight 1kg, length 65 cm. Very soft. Quality very good. Daughter delighted. I recommend.
C***n –
Really cute i thought he was bigger and he is really soft
Customer –
This is the second weighted plush toy from this seller. The panda is beautifully made. It doesn’t smell, is cute, and pleasant to touch. My daughter will be delighted. I recommend it!
Customer –
Panda mała spełnia swoją rolę, jestem zadowolony…👍 Dziecko lubi pluszaka przytulać a jednak oto chodziło.
Customer –
The quality is superb! My son is happy) All day and night with his pet) I recommend it, very cute!
Customer –
The mascot is very soft. The fur is so pleasant that it’s hard to stop petting it. The weight in the paws is light, but once you put the mascot on your back, it gives a pleasant feeling of cuddling. I recommend. My children loved it! The mascots were sent together but packaged separately and arrived to us two days apart.
Customer –
It’s exactly like in the photo, super sweet and cuddly soft. For adults, definitely take the 65cm one, otherwise it will slip down. Weight is just a bit in the hands (paws).
Customer –
Great! mega heavy-duty paws! super quality, no smell! definitely buy!
Customer –
Everything is great! The sloth has arrived. My son is happy and so am I.