Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***m –
Great weight for my child, it’s perfect and really soft, I highly recommend it. The package arrived quite quickly.
M***a –
The plush toy is great. Very nice, soft, excellent quality. Unfortunately, I misjudged the size and it’s a bit too small, but that’s my fault. Highly recommend 👌👌👌👌.
Customer –
My son love it.
M***a –
Wonderful, big, children love it. They also call the panda a sloth 🙂 great for both 1 and 5-year-olds.
Customer –
The panda is great, my son is satisfied. Very fast shipping and excellent quality. I recommend it.
s***r –
I’m absolutely thrilled with this gorgeous sloth. He has a cute little face, weighted long arms and is lovely and soft body. With his arms around my neck it feels like holding a new born human baby! Thank you to the seller!
2***r –
Super cute paws, heavy-duty, highly recommended.
Customer –
Very cute very well done toy! Highly recommended
R***i –
😍
M***a –
Great product quality. My son is very happy, he doesn’t part with the panda at home 😊.
g***r –
The toy is simply superb, looks high-quality, the material is pleasant. It met all expectations. We will collect the entire series.
Customer –
This weight-bearing mascot is awesome. My son with ADHD loves it.
M***h –
The sloth is very cute and cuddly to touch but really small so I recommend buying a bigger size.
7***r –
Very cute plush toy, I highly recommend it. Children love it and call it the big cuddly plush toy.
Customer –
Very well-made plush toys, high quality. Nice, cozy, great appearance. The paws could be heavier, but the children are fully satisfied. Worth it! I recommend!
Customer –
The fur is very pleasant. The handle with a beaded weight is not very heavy but feels warm and comforting. Satisfied with the product! Enthusiasm registered!
D*** –
Pluszak is fantastic, the child loves it, the front paws are long and actually nicely support the person’s weight.
M***k –
I recommend it, the plush toy with weighted arms works great for calming a child, my son sleeps with it every day.
a***e –
heavy – in this case a box (?) 65 cm – the order arrived very quickly, it is identical to the offer, large, has long front paws weighted (there are some balls inside, it feels good to squeeze them). it’s nice, has a pleasant fur. the mascot arrived this evening, it’s hard to tell its effects. definitely the cork is delighted with it. slept with it just now. maybe it will fulfill its role as a calmer… that will be seen.
Customer –
Great Panda. Big, soft. My daughter loves it.
Customer –
looks very nice
K***k –
A beautiful, soft, large teddy bear, well-filled, a good gift for a child, perfect for therapy for children with sensory issues, my son can’t part with it even sleeps with it, I recommend it, I recommend it, I recommend it ♥️
C***l –
Very high quality for the price. I love it! Thank you so much
Customer –
The toy is very nice, I definitely recommend it, the child is excited and so am I, a very high-quality product with pleasant material.
Customer –
Cute dinosaur, soft fur, very nice to touch. Works great for therapy for people with autism spectrum and ADHD.