Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Americo Okuneva –
Apart from being incredibly fun for the kids, what sets this tent apart is its ease-of-maintenance – just toss it in the washing machine when needed! Also worth mentioning are the quality materials used; solid pine wood ensures sturdiness while soft cotton adds comfort.
Angie Terry –
We love that this teepee is eco-friendly – made from recycled ABS. Good for our kids and the planet too!
Erin Littel –
got this teepee tent for my kids and it’s been a big hit. they love having their own little space to play and read. the tent is very well-made, with sturdy wooden poles and durable fabric. it was easy to set up and only took about 15 minutes. the design is adorable and fits well in their room. my kids especially love the small window and the space inside is just right for them to sit and play comfortably. it’s also easy to take down and store when needed. this tent has provided hours of entertainment and is a wonderful addition to their play area. highly recommend it to anyone looking for a fun and stylish play tent for their kids.
Darryl Gerlach –
The spacious yet compact design of this teepee makes it a hit at home! My kids have endless hours of fun playing inside whether indoors or outdoors during family picnics.
Chadrick McGlynn –
Made from solid pine wood? That explains why it’s so sturdy!
Gino O'Reilly –
so cozy and safe, i appreciate the quality materials used here
Brook Eichmann –
I appreciate that this product uses recycled ABS material along with solid pine wood and soft cotton – these choices not only ensure durability but also contribute towards sustainability. It’s great knowing I’ve made an eco-friendly choice!
Eula Strosin –
This tent has become a favorite spot in our home. It’s just the right, fitting perfectly in various spaces without taking up too much room Plus, it’s machine washable which is a huge bonus for me!
Orlo Schultz –
I love how spacious this tent is on the inside despite its compact appearance from the outside. My children have plenty of room to play their games or curl up with their favorite books. Plus, knowing that I can easily clean it by throwing into washing machine gives me peace of mind.
Orville Ullrich –
i’m impressed by the eco-friendly aspect of this teepee, made from recycled ABS. great job!
Lyric Baumbach –
What a fantastic purchase! The size of the tent is just perfect for indoor and outdoor use.
Christiana Macejkovic –
fits perfectly in our playroom. easy to clean too! happy purchase
Kenya Cummings –
What sets this teepee apart is its easy-to-clean feature! With children around, things can get messy quickly but thanks to its machine washable nature, maintaining cleanliness has become so simple. Moreover, it provides ample space for all sorts of fun activities.
Gwen McLaughlin –
fine
Crawford Stokes –
This teepee has become an instant favorite at home! It’s spacious enough for all sorts of fun activities yet compact enough to fit into different corners of our house or even outdoors during family picnics.
Nickolas Cassin –
I’m so with the eco-friendly design of this tent – made from recycled ABS and solid pine wood. It provides both safety and comfortability while being kind to our planet.
Vernon Larkin –
i bought this teepee tent for my kids and they couldn’t be happier. it was easy to assemble and feels very sturdy. the fabric is high-quality and the design is really cute. it fits perfectly in their playroom and provides a great space for them to read, play, and even take naps. the window is a fun addition that they love. it’s also easy to move around and doesn’t take up too much space when stored. this teepee has quickly become their favorite place to hang out. i’m so pleased with this purchase and would highly recommend it to other parents looking for a fun and practical play tent for their kids.
Modesta Kovacek –
It’s the perfect size to fit anywhere in our house yet spacious enough for their imaginative playtimes.
Nadia Leuschke –
The eco-friendly aspect of this teepee really caught my attention. Made from recycled ABS along with solid pine wood and soft cotton – these are choices that not only ensure durability but also contribute towards sustainability. A great product indeed!
Sophie Weimann –
Apart from being incredibly entertaining, what sets this tent apart is how easy it is to maintain – just toss it in the washing machine when needed!
Pete Bode –
soft and safe for my little ones. but would like to have more colors
Sim Halvorson –
This play teepee tent has been an amazing purchase for my kids. they spend so much time in it, reading books, playing games, and even taking naps. the setup was quick and easy, and the materials are very durable. the fabric is soft and has a beautiful design that fits perfectly with their room decor. the wooden poles are strong and keep the tent stable. it’s spacious enough for them to play comfortably with their toys inside. the window is a nice touch, allowing them to peek out and have more fun. it’s also lightweight and easy to move around if needed. i’m really happy with this purchase and love seeing how much joy it brings to my children. highly recommend it to other parents.
Eldridge Breitenberg –
Our family absolutely loves this tent! It’s the perfect size, not too big and not too small. The kids can play inside comfortably, and it fits perfectly in various areas of our home without taking up too much space. We’ve even taken it outside for some backyard fun! And let me tell you about cleaning – it’s a breeze because it’s machine washable!
Vincenza Beier –
So happy with the quality materials used – solid pine wood and soft cotton. It feels safe and comfortable for my child.
Raoul Reinger –
My child loves this teepee, it’s their own little world where they can play and imagine.