Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lawson Bednar –
Totally love this handbag!
Lou Nienow –
This bag’s the perfect size and style for me. The leather feels top-notch. Definitely recommend and plan to buy more in the future.
Ebba Stehr –
The quality is spot on.
Murl Auer –
Just the right size for me.
Cassandre Huel –
Perfect handbag size for me. Not too big or small, and it’s real leather, which is a plus. Hoping this purse sticks around because I’ll definitely want another color. The brown I got is a nice, deep shade.
Mariela Carter –
Really impressed with this bag. It ticks all the boxes for me in a small bag. Love that it zips up completely – not a fan of bags that leave stuff exposed. Big purses aren’t my thing as I hate fishing for items, and this size is just right. Love the feel and color of the bag.
Kellie Jaskolski –
It’s a good size and super easy to carry around!!!love it!!!
Sasha Mosciski –
This bag is beautiful and seems sturdy, though I do wish it was a bit larger. It’s always either too small or too big with bags, but I’m still pretty happy with this one and am getting used to the size.
Tressie Hermiston –
The purse matches the description and looks good.
Nolan Yundt –
Got this bag in three colors and I’m loving it! It’s high-quality, looks great, and is the perfect size. Had a bit of a smell at first, but airing it out fixed it right up. I use one almost daily. Highly recommend.
Asha Wilkinson –
It’s the perfect purse size. Fits everything I need.
Emmanuelle Parisian –
Super happy with this purse. The color’s perfect and the leather’s soft.
Golden McDermott –
Gave it to my daughter-in-law and she absolutely loved it! Big thanks.
Emelia Kemmer –
Digging the size, color, and quality.
John Jacobs –
Just got this purse today. The leather feels amazing. Zippers are smooth, and the inside pocket setup is pretty unique. Would definitely recommend.
Agustin Kuhn –
It’s really pretty and feels sturdy.
Virgie Jacobs –
This is exactly what I was on the lookout for. Spacious but still easy to find everything inside. Really well made.
Era Harris –
Never knew this brand before, but this handbag is a solid find – real leather and all 👜👌
Olin Pagac –
The zipper glides smoothly, making it easy to grab what you need. Got lots of compliments on its size too.
Verner Murazik –
Would totally get another if they had it in navy blue!
Juanita Ruecker –
I’m pretty picky with my handbags, but this one? Solid quality and just the right size for me.
Mathew Ryan –
This purse is everything I wanted – the right size, lovely color. Been on the hunt for something like this forever. So obsessed, I’m thinking about getting it in another color.
Damaris Haley –
Chose this bag because it’s got this understated elegance to it. The colors are on point too. It fits all my essentials – wallet, coin purse, phone, and then some. Perfect for various events, so no need to switch bags all the time. It’s well-made, promising years of use. Really happy with this find!
Stuart Dickens –
The size and the quality of this bag are spot-on! Went for the pink one and it’s gorgeous. The leather feels super soft. Definitely planning on picking up more colors.
Antonetta Bosco –
Found the perfect purse right here! Got loads of compliments and even got my friends to buy it too. The leather’s legit and doesn’t peel off or anything. It’s the ideal size, especially since I’m a mom to 3 teens and also a teacher. I swapped out the strap for a wider, patterned one for the crossbody look. It’s small enough to fit into my bigger work tote, making my switch from work mode to mom mode a breeze. Absolutely works for me!