Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Kristine Cohen –
The craftsmanship is exquisite, though it’s a bit too large for my fully grown 5-1/2 lbs fur baby. Your product’s beauty is undeniable!
James Barnes –
Impressed with the product, I ordered one for each of my dogs. They appreciate the non-overhead design, and even our vet took notice!
Jill Cook –
Perfect fit for my medium-breed dog, the size L is just right and he seems to love it!
Adam Cohen –
Fast delivery and the size S fits my 1.9 kg Chi perfectly.
Teresa West –
Chic harness, delivered swiftly, and the sizing was spot-on.
Pamela Lee –
Simply amazing!
Adam Chang –
Ideal for my 1.3 kg Chihuahua, the XS is slightly large but works wonderfully.
Michael Spencer –
Both my pet and I are thrilled; the harness fits well, though I prefer using a different leash.
Elizabeth Murray –
Quality is good, and size S suits my Yorkshire terrier perfectly.
Jennifer Davis –
Quick delivery, quality is top-notch. The size S fits my 3-month-old Spitz with room to grow.
Tina Richardson –
My dog outshines those in the ads, quality is great, and delivery was prompt.
Matthew White –
Happy with the harness, just adjusting to find the perfect fit for comfort.
Chelsea Shaw –
The reflective feature of this harness is excellent for night walks with my puppy.
Ronald Navarro –
They look excellent on my dogs.
Alexis Hill –
Adored the pink color, but it was too small. Will reorder a medium size soon.
Jennifer Hill –
Finally found a harness that doesn’t choke Ollie, love it.
Sean Gray –
Buddy looks handsome and secure in his lovely new set.
Leslie Diaz –
Ordered various items, all surpassing pet store quality. Will continue to shop here.
Anthony Vega –
Awesome, thank you!
Katherine Baxter –
These harnesses are great in quality and functionality.
Lisa Ramirez –
Fits perfectly and the pink color is just right, easy to put on.
Elijah Williams –
Quality and sizing are accurate, making both me and my Chihuahua happy.
Jasmine Ramos –
Puppy loves it and enjoys walks more now.
Melissa Hernandez –
Everything ordered has been amazing, fits well, and easy to clean. Excited for more orders.
Susan Norton –
Extremely satisfied with the weight and control it offers my pets.