SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl Tech Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product. The color might be slightly lighter. I have to press the space button quite hard for it to work. The mouse lags a bit when scrolling. The case is sturdy, and the keyboard is lightweight.
The mouse uses a different charger than the one that comes with it, which can be annoying. It seems to be working fine so far and was easy to set up.
The case itself doesn't feel as sturdy as I would like, and some of the flap tabs feel a bit thin. The keyboard has a somewhat plastic feel, but the mouse feels pretty good. I liked how easy it was to connect both the keyboard and the mouse. There were many cute colors available, so I ordered three for myself and my sisters. Overall, it's a great value for everything included, and I highly recommend it to anyone in search of such a product.
I love that this case securely holds the iPad, unlike the Apple Smart Keyboard. My iPad feels more secure, and I trust this case much more than my Smart Keyboard. The quality is impressive, and the mouse works perfectly. I've had it for a while now, and I love it.
My computer is about to break, but now that I have the keyboard, I'll start playing games like Minecraft on my iPad. The keyboard is kind of small, but I have a mini 5, so it's okay. The texture of the case is really nice, and I like it.
It's a great combo for the best price. However, the material stains easily.
The charging slot is on the wrong side, which can be confusing.
I absolutely love this combo. I debated whether to get it for a while, considering many options and comparisons. This is the only keyboard case that comes with a mouse. I found another one with a touchpad mouse, but it had mixed reviews. This keyboard and mouse combo works very well together.
Everything functions as it should, and the quality is impressive given the price. I'm very satisfied with my purchase.
To demonstrate how well it works, I'm writing this review using the keyboard and mouse. Since it's for an iPad mini, it takes a bit of practice to get used to the keyboard's size. Both the mouse and keyboard are incredibly comfortable and easy to connect. The design is also incredibly cute.
I'm not entirely pleased with the color; I was hoping for purple, but it appears more blue. I've been trying to convince myself to keep it, but I'm not thrilled about having a blue case. I still want the product, but I'll exchange it for a different color.
Overall, it's a great purchase, although it may require some practice. Additionally, the delivery arrived earlier than expected, and the entire process went smoothly.
I really like the case, but I occasionally encounter issues when connecting the mouse and keyboard to my iPad.
I'm very happy with it! If I had to be nitpicky about one thing, it would be that I don't like the keyboard pressing against the face of my tablet when I close the case. However, this can be resolved by switching to a regular case or using a piece of foam that came with the original product. It's a minor detail, though.
I've been using this case for months, and it's one of my favorites. However, I can't give it a full five stars because I have to peel back the side of the case every time I want to charge my Apple Pencil. Initially, it was fine, but it has become annoying over time.
The build quality is quite solid, and I love the silent click of the mouse. The keyboard is pretty standard. The only drawback is the area where I charge my Apple Pencil; it doesn't register unless I apply a lot of pressure to make contact for charging.
It's a good value for the price, but it doesn't provide a stable surface for writing. The keyboard is loose and moves around too much.
The color is beautiful and very sturdy. The packaging was perfect, and everything works flawlessly. I love this case and plan to order it in more colors.
I'm so glad I bought this!
This case is the best!! Since all the components are Bluetooth, you can use them with other devices as well. It's the perfect shade of pink and doesn't get as dirty as one might think. The case itself is very sturdy, while the keyboard and mouse are great, just be careful not to drop them.
I LOVEEEE IT! I got it for school, and the Bluetooth for both the keyboard and mouse work perfectly. Plus, it just looks so cute; I'm loving it!
Exactly what I needed.
I had reservations about purchasing the case because of the negative reviews 🙄, but when I received the product, it turned out to be perfect! It was well-packaged, had a lovely blue color, and the mouse/keyboard connected to Bluetooth effortlessly, with long-lasting battery life. Definitely worth the money.
I'll be honest; this keyboard is excellent. The color is fantastic, it types smoothly, and the mouse is not only cute but also performs well.
I read some negative reviews and was unsure about buying it. However, I really wanted the keyboard case and mouse, so I went ahead and made the purchase. I'm delighted I did because I love it. It's nice and cute, and the color is spot on.