SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl Tech Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product 👍🏻 I recommend it ✅ it looks good and for the price it's fine, it's flexible and has camera protection.
The case fit perfectly, I also ordered glass which arrived in the same package. Everything is cracked. The charging case allows for wireless charging but is not silicone, so it will slip in your hands. Overall, I'm satisfied; it's elastic and durable.
Excellent material and quality! 100% recommended!! 👍🏼👉🏼✔️
Good very beautiful
The case is beautiful and will protect the phone a lot. I will put it on immediately. I liked it. Excellent price.
Safe and neat packaging, delivery of goods according to the estimated time, goods according to the description, thank you very much.
Thank you
I love it so much ! !
# Everything good, good quality, with lens protection. It's a plus.
Everything is great, fits perfectly, just as described.
I liked it, although I would have liked the cameras to be left unprotected, but 10/10 and it arrived very quickly.
Excellent quality just like the image, I recommend the seller 100%, the package arrived well taken care of.
Really good iphone case! Fit my iphone 13 perfectly i have the iphone 13 in midnight and the silver looks really good on it!
Perfect, it looks very elegant and includes the camera lens protector.
It fit my phone perfectly and it's very affordable, perfect.
The best case I've ever had, I like it because it protects the edges of the cameras. Thanks Ali, a very good product, don't hesitate to buy it. ✨ The best case I've ever had, I like it because it protects the edges of the cameras. Thanks Ali, a very good product, don't hesitate to buy it. ✨ The best case I've ever had, I like it because it protects the edges of the cameras. Thanks Ali, a very good product, don't hesitate to buy it. ✨ The best case I've ever had, I like it because it protects the edges of the cameras. Thanks Ali, a very good product, don't hesitate to buy it. ✨ The best case I've ever had, I like it because it protects the edges of the cameras. Thanks Ali, a very good product, don't hesitate to buy it. ✨ The best case I've ever had, I like it because it protects the edges of the cameras. Thanks Ali, a very good product, don't hesitate to buy it. ✨ The best case I've ever had, I like it because it protects the edges of the cameras. Thanks Ali, a very good product, don't hesitate to buy it.
Very good quality, fast delivery, and thanks to the seller. This is the best one I've had.
This phone case is so pretty. make your phone look so expensive. dont sleep get it now. i did not regret it. worth every penny that i paid for it. it also came very fast. shipping was good. no complaints. like for points
The phone case fits perfectly, i love the color, it's exactly the same as the pictures online, no color difference, the material is also quite good, not too hard or too soft, just right, and it feels nice in my hand.
Will buy again
Super cute and it feels kinda sturdy .
It arrived earlier than expected but looks of good quality and protects the cameras, I highly recommend it.
Just like in the description. Feels like it’s good quality. Had it for a few days now and i like it.
Good product 👍🏻 I recommend it ✅ everything arrived well and as ordered, I recommend it 💯
Very good quality, made of good material, looks durable. The color changes slightly, but it still looks very nice.