Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***s –
Turbo charger. Excellent for any cell phone or MacBook device. Highly recommended.
B***i –
Xiaomi activated fast charging, Samsung A30 too, this Essager charger is very good, I have several of them, approved, delivery on time, thank you.
Customer –
It supports super fast charging on samsung galaxy phone.
M***m –
Great product, highly recommend! Excellent quality and cost-benefit ratio. I love this electronics brand and buy from them often.
J***s –
Looks good, it needs the cable
Customer –
9 days delivery by Ukrposhta, very cool, super charger, supports very fast charging on Samsung, I have the 5th model and other relatives have it too.
F***h –
Charger received. Works.
P***r –
Everything is okay, light and super fast charging Samsung.
I***o –
Very good construction quality of the charger! Essager is a great manufacturer of electronic products.
Customer –
It arrived well, the Essager brand has very good prices and the products are good.
Customer –
Very good charger, indicates fast charging on the device, charges the device in less than 40 minutes 60% faster than a regular charger.
r***c –
Conforms to the description, very good value for money 🙂, I really like the products of this brand, very high quality, nice little LED indicator, fast and free delivery for France, I recommend the seller 👍🏻
M***v –
delivered in 11 days. Everything is as described. took it to power a netbook that consumes 3-15 watts paired with a PD cable – everything works as expected.
Customer –
The product matches the description. I tested it on a laptop, the charging power is 28 watts, so it’s a good device.
M***r –
The charger is great in quality, charging rapidly in my pixel phone, satisfied as a customer.
M***a –
True 30w , gan , best price ratio when its possible , top deal ,top chargers for price about 2$ absolutely unbeatable. Top
Customer –
The charger is well-made. Fully matches the description. Instructions are included. Tested, output currents are as expected for fast charging. The indicator on the body lights up blue when plugged in. Small size. Heats up moderately.
M***a –
I recommend the seller and the product ❤️❤️❤️👍.
Customer –
Fast charging for samsung a16 works fine
Customer –
Excellent 👍. PD 3.0 (power delivery) works great on my Motorola G86 5G. Activates TurboPower mode!
F***I –
Nice light charger with 30 w max power
Customer –
I love the black feel to it
M***L –
Esseger like always the best, use mine other cables and charger for everyday from mt chromebook to tablet and phones
I***k –
Cool charger, charges quickly together (with a separate 60W cable).
E***y –
Came in fast and does super fast charging. I highly recommend