Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sammy Gibson –
The packaging was excellent, providing ample protection for the product. Additionally, it included a screen protector. I opted for the sky blue color, and it looks fantastic!
Sam Dean –
I never thought these would become affordable enough to have such a variety! I love how lightweight and sturdy the keyboard is, and the mouse pleasantly surprised me. I’m constantly on the road, and there are times when I need to write something up. Tapping on the screen can be a hassle, so this was exactly what I needed!
Jessie Allen –
It’s a good case, but it feels a bit on the cheaper side.
Jody Harris –
I absolutely adore it! It makes using my iPad so much easier.
Carmen Mason –
I bought this for my iPad Mini, and it fits perfectly! The case may seem a bit bulky due to the keyboard, but it’s not that bad. The keyboard works well, although it took a little getting used to because of its small size, but I adapted quickly.
Ash Forbes –
The case, keyboard, and mouse are all good, but the color name needs to be changed because it’s neither purple nor blue…
Kai Weiss –
I read some negative reviews and was unsure about buying it. However, I really wanted the keyboard case and mouse, so I went ahead and made the purchase. I’m delighted I did because I love it. It’s nice and cute, and the color is spot on.
Nicky Hunt –
I’ll be honest; this keyboard is excellent. The color is fantastic, it types smoothly, and the mouse is not only cute but also performs well.
Bennie Ochoa –
I had reservations about purchasing the case because of the negative reviews 🙄, but when I received the product, it turned out to be perfect! It was well-packaged, had a lovely blue color, and the mouse/keyboard connected to Bluetooth effortlessly, with long-lasting battery life. Definitely worth the money.
Bennie Forbes –
Exactly what I needed.
Isla John –
I LOVEEEE IT! I got it for school, and the Bluetooth for both the keyboard and mouse work perfectly. Plus, it just looks so cute; I’m loving it!
Leah Nicholson –
This case is the best!! Since all the components are Bluetooth, you can use them with other devices as well. It’s the perfect shade of pink and doesn’t get as dirty as one might think. The case itself is very sturdy, while the keyboard and mouse are great, just be careful not to drop them.
Emily Collins –
I’m so glad I bought this!
Alexandra Hussain –
The color is beautiful and very sturdy. The packaging was perfect, and everything works flawlessly. I love this case and plan to order it in more colors.
Kate Mcdonald –
It’s a good value for the price, but it doesn’t provide a stable surface for writing. The keyboard is loose and moves around too much.
Jemma Cox –
The build quality is quite solid, and I love the silent click of the mouse. The keyboard is pretty standard. The only drawback is the area where I charge my Apple Pencil; it doesn’t register unless I apply a lot of pressure to make contact for charging.
Addison Walker –
I’ve been using this case for months, and it’s one of my favorites. However, I can’t give it a full five stars because I have to peel back the side of the case every time I want to charge my Apple Pencil. Initially, it was fine, but it has become annoying over time.
Julie Buck –
I’m very happy with it! If I had to be nitpicky about one thing, it would be that I don’t like the keyboard pressing against the face of my tablet when I close the case. However, this can be resolved by switching to a regular case or using a piece of foam that came with the original product. It’s a minor detail, though.
Autumn Conrad –
I really like the case, but I occasionally encounter issues when connecting the mouse and keyboard to my iPad.
Carly Graves –
Overall, it’s a great purchase, although it may require some practice. Additionally, the delivery arrived earlier than expected, and the entire process went smoothly.
Harvey Jordan –
I’m not entirely pleased with the color; I was hoping for purple, but it appears more blue. I’ve been trying to convince myself to keep it, but I’m not thrilled about having a blue case. I still want the product, but I’ll exchange it for a different color.
Spencer Hudson –
To demonstrate how well it works, I’m writing this review using the keyboard and mouse. Since it’s for an iPad mini, it takes a bit of practice to get used to the keyboard’s size. Both the mouse and keyboard are incredibly comfortable and easy to connect. The design is also incredibly cute.
Daniel Stewart –
Everything functions as it should, and the quality is impressive given the price. I’m very satisfied with my purchase.
James Lowe –
I absolutely love this combo. I debated whether to get it for a while, considering many options and comparisons. This is the only keyboard case that comes with a mouse. I found another one with a touchpad mouse, but it had mixed reviews. This keyboard and mouse combo works very well together.
Sean Hudson –
The charging slot is on the wrong side, which can be confusing.