Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Kelvin Herman –
It’s a great combo for the best price. However, the material stains easily.
Jayce Mendoza –
My computer is about to break, but now that I have the keyboard, I’ll start playing games like Minecraft on my iPad. The keyboard is kind of small, but I have a mini 5, so it’s okay. The texture of the case is really nice, and I like it.
Dax Mcguire –
I love that this case securely holds the iPad, unlike the Apple Smart Keyboard. My iPad feels more secure, and I trust this case much more than my Smart Keyboard. The quality is impressive, and the mouse works perfectly. I’ve had it for a while now, and I love it.
Vaughn Stein –
The case itself doesn’t feel as sturdy as I would like, and some of the flap tabs feel a bit thin. The keyboard has a somewhat plastic feel, but the mouse feels pretty good. I liked how easy it was to connect both the keyboard and the mouse. There were many cute colors available, so I ordered three for myself and my sisters. Overall, it’s a great value for everything included, and I highly recommend it to anyone in search of such a product.
Jerry Fernandez –
The mouse uses a different charger than the one that comes with it, which can be annoying. It seems to be working fine so far and was easy to set up.
Eliza Day –
Great product. The color might be slightly lighter. I have to press the space button quite hard for it to work. The mouse lags a bit when scrolling. The case is sturdy, and the keyboard is lightweight.
Rose Walsh –
This is a must-buy for iPad users. It comes with a Bluetooth keyboard and a Bluetooth mouse. It’s lightweight and easy to carry around. I love the round keys.
Georgia Ball –
The mouse doesn’t match the keyboard at all. The keyboard is black and white matte, while the mouse is glossy and a single solid color. I wouldn’t have bought it if it weren’t a matching set.
Rebecca May –
I absolutely love this case, keyboard, and mouse. They have been incredibly helpful for my college classes.
Amy Gordon –
Some of the keys do not correspond to what you’re typing. For example, when I press the hyphen key, it displays a question mark. This issue applies to all the symbols on the keyboard.
Jada Combs –
I love that it fits my iPad as a case and also comes with a wireless Bluetooth keyboard.
Zoey Cleveland –
Good case, nice color. It would be even better if there was a pocket or something to hold the mouse, but overall, it’s a decent case.
Lia Frost –
I absolutely love this set! It fits perfectly on my iPad, and the pencil fits snugly. Both were easy to connect to my device.
Elena Pruitt –
It will serve its purpose for occasional use. If you plan to use the mouse and keyboard daily, I recommend spending a bit more for better quality. This set may not hold up to daily use.
Charlie Martin –
I’m glad I didn’t spend over $200 on another brand. This is both beautiful and works wonderfully.
Frankie Ryan –
It’s pretty, but the keyboard keys can be a bit sticky and occasionally fail to register, which can be frustrating when typing quickly. However, the battery life is good, and the case fits my 9th generation iPad perfectly. The quality is really good.
Luca Scott –
It performs as advertised and arrived on time.
Mason Taylor –
Great product! It took a bit longer than a month to arrive, but I am satisfied with it. I wish the part of the case holding the iPad could be separated from the larger pink case so I could use it while drawing. However, it looks and functions exactly as expected. The seller included keyboard stickers, decorative stickers, and a protective screen glass as a bonus. Thank you.
Aidan Duncan –
I wasn’t sure what to expect when it arrived, but everything works well. The keyboard is cute and has a satisfying clack. I was a little confused by the mouse because there are two directions for the power switch, but one is for USB and the other is for Bluetooth. The mouse works well, and I love it.
Thomas Cooper –
I love it! I’m using it for my schoolwork, and I have no complaints. I would definitely recommend it. The instructions were very clear, and it’s highly compatible with my 8th generation iPad. The mouse was included and connected quickly; it works great. There’s also storage for a pen, although the pen is sold separately.
Leonidas David –
The keyboard arrived promptly! ✅️ The mouse connected instantly and can be used either via Bluetooth or USB connection. Initially, I had trouble connecting the keyboard, even with video instructions. I reached out to the seller, and they responded quickly, helping me resolve the issue. If you have the same keyboard without a touchpad and are experiencing connectivity problems, simply hold down FN + C simultaneously, and it will work perfectly! The keyboard has a pleasant keypress, and all the buttons function as they should. The case’s magnet is strong. Additionally, the seller included a protective film for the iPad and some adorable stickers as a gift. ❌: The purple color is not as pastel as expected; it’s darker and closer to gray, but it’s acceptable to me. The top of the mouse feels like cheap plastic and is quite sensitive, requiring small movements, but this might be a plus for some. ▶️ In summary, I am satisfied with the product, everything works, and the seller is helpful.
Payton Baker –
This product is fantastic; it’s cute and feels like it’s made of high-quality materials. It paired seamlessly with my iPad.
Sebastian Espinoza –
I’m in love with it! The lilac color is darker than I expected, but it exudes an elegant charm.
Bobby David –
I initially had some difficulties activating the keyboard connection, but I received helpful instructions that resolved the issue. It’s truly an excellent product.
Bret Barker –
The product was very well packaged and arrived ahead of schedule. Initially, I encountered a minor challenge connecting it via Bluetooth, but thanks to a helpful review from another buyer, I was able to resolve the issue.