SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl Tech Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Our family got together, and everyone from the 3-year-old to the 97-year-old had a blast.
So much fun! The kids had a blast with this on Christmas. They absolutely loved it, although one of the toss rings wouldn't stay inflated, we managed to make it work.
We bought this game with the hope of it being a fun family activity over the holidays, and it delivered! We had many hours of laughter, and the antlers and rings lasted throughout the holiday season. We deflated them and plan to use them again next year.
A hilarious addition to our annual Reindeer Games! I was pleasantly surprised at how sturdy the antlers and rings were.
This was so much fun and easy to assemble!
Such a fun game! I bought it for my 4-year-old's school Christmas party, and it withstood their rough play, so we were able to enjoy it as a family during Christmas too. It's a great product for the price!
It was fun and made us laugh. Several of the rings had holes and could not be inflated, but all in all, it was a fun addition.
Perfect for our holiday party. It got everyone laughing. The antlers are quick to inflate, making it easy to start playing.
Sturdy and made with nice material. Highly recommend for Christmas Eve or Christmas parties!
Perfect for a classroom Christmas game!
Our family had a great time playing with these! There are two in a pack, and they are super easy to inflate.
We had this activity along with others at a family Christmas party. The kids enjoyed it, and even the adults ended up playing too! It was easy to inflate, and while it started to deflate a bit, it wasn't a big deal - still tons of fun!
As you can imagine, it is fun. It is also a little more difficult than I imagined. But certainly fun. We will play again next year! Folds up easily. Easy to store.
I bought this for Christmas gatherings, and the kids loved them. I bought the double sets so they could form teams.
Kept the nephews busy - great for family or company gatherings. Merry Christmas!
This very silly game added a lot of fun to our holiday parties, keeping everyone laughing.
We used this to entertain children at our children's church service and for an early family Christmas. Lots of laughs and fun...
It's very lightweight and may not last more than a season, but it looks like a fun little toy. Can't wait to try it on Christmas.
This worked out perfectly! I really liked that it came with two antlers and plenty of rings.
For the price, this was fantastic. Good quality and lots of rings. No issues with anything deflating.
The product was exactly as expected and was a huge hit at our holiday party.
I purchased it to take on my visit to see my grandkids, and we had a lot of laughs while playing the game. I'd recommend this if you're looking to have fun.
Having two sets of each made it easier for multiple people to participate - a fun game for children and adults!