Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Alisha Saunders –
This product is convenient and nice to have. The size is perfect for travel. It offers both ironing and steaming features, which is a great addition. Just be cautious about water leaking when tilting it.
Danielle Atkinson –
It’s cute and compact, but it gets the job done. I used it to iron a few items, and it worked fine. I love that it’s small and doesn’t take up much space. It’s also lightweight, making it great for travel.
Lily Hopkins –
I tested this on two completely different fabrics – blackout curtains and window sheers, and it performed well on both. Initially, I didn’t realize that if you’re using it vertically, you need to occasionally place it back in a horizontal orientation, or the steam stops working. Once I figured that out, it was smooth sailing.
Rose Edwards –
Hello, the product arrived well ahead of the scheduled delivery date. Thank you. I’m very satisfied with the product and highly recommend it. It’s very useful, not bulky, and highly effective.
Abbie Owen –
Wow, what a charming little device! It came in a box, is genuinely compact, has a good finish, a non-plastic cord, and a rotatable handle for convenient storage. The plug is as ordered, not a makeshift adapter. A fantastic mini iron!
Thalia Bailey –
Thank you! This is an excellent small iron that heats up slightly less than usual, which likely reduces the risk of burning anything. I like it!
Raelynn Mcintosh –
I initially thought it might be of lower quality, but it pleasantly surprised me. It’s perfect for specific occasions.
Jazmine Schwartz –
This is an excellent product, just as shown in the photo. It’s beautiful, works well, and even includes a compartment for water with a mini jug that you can use by pressing the button on top.
Emmalynn Delacruz –
It works okay for ironing in your hotel when traveling. It may not get very hot, but it gets the job done.
Emily Daniel –
The iron heats up effectively and performs its function. The only difference is that it sprays water instead of producing steam to assist in removing wrinkles.
Sophia Bailey –
While it’s not exactly a steam iron and primarily sprays water, it’s not as powerful as it may seem in the video. However, considering its size, it still does a decent job, making it a good choice for traveling. I’m inclined to recommend this item.
Rose Palmer –
This small iron is fantastic! It works well, looks beautiful, and is comfortable to use. The handle rotates, it heats up quickly, and steam is produced. It’s extremely convenient for travel. I’m very satisfied with my purchase.
Hollie Gill –
It arrived quickly, and I initially thought it was cordless, but it turned out not to be. It’s small, a little smaller than my hand, making it perfect for travel. Everything works as expected, and it’s as convenient as a toy.
Hollie Elliott –
I’ve tried it, and it works very well. Obviously, it’s not like a traditional iron, but it performs its function perfectly. It’s compact and doesn’t take up much space, making it ideal for travel.
Mollie Kennedy –
It’s good, but the cable is quite short. I needed to use an extension cable to use it on my clothes.
Kaylyn Shaw –
Loved the color and found it easy to use.
Noemi Albert –
This is the most adorable little travel iron ever! I bought it because I dislike using hotel irons; I’ve had an item ruined before due to an unclean iron. This iron works quickly and even comes with a cute little cup for easy water filling. The color is a bonus for me—absolutely love it!
Roselyn Jordan –
This is one of those products you didn’t realize you needed until you had it! Incredibly handy and works like a charm!
Anastasia Middleton –
This little mini travel iron is amazing! It’s compact and takes up very little space. In fact, I think it’s even better than my regular everyday iron. It’s incredibly easy to use and functions flawlessly. I would recommend this over ANY iron.
Giovanna Rojas –
I’ve never owned an iron before, and this one was absolutely perfect for me. It’s compact but functions just like a full-size iron. I love that I can take it on the go, and it’s incredibly user-friendly.
Tegan Stevens –
We’re heading on vacation, and I’m really excited to finally have a small iron to smooth out those wrinkles. It’s of excellent quality and lightweight.
Mia Davidson –
It arrived very quickly and is easy to use (I mean, it’s an iron). It’s straightforward and heats up quickly.
Lola Lee –
It’s easy to use and worked perfectly!
Daisy Gibson –
It’s like having a professional iron in the palm of your hand. I can take it anywhere, and it effortlessly removes wrinkles. I enjoy using it at home as well; it’s become my preferred tool for keeping my clothes looking crisp and stylish.
Isobel Macdonald –
This iron is fantastic. I love its appearance, and it’s excellent for travel when necessary. I primarily purchased it for Cricut projects, and it has performed admirably so far. I haven’t experienced any issues with leaking. The size is ideal for my needs, but I do wish it had a temperature control feature.