Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Catalina Wilcox –
It’s incredibly convenient for those on the go, and it’s not bulky, making it easy to pack.
Camille Lara –
Firstly, I adore its cuteness. It comes with a small cup for easy filling, and the cord is sturdy and durable. The size is perfect for my travel needs. It works well on thinner fabrics, though I haven’t tested it on thicker materials yet.
Raelyn Chaney –
This iron is amazing. It’s small and perfect for my travels.
Arianna Livingston –
I bought this for my mom, and she told me she’s using it to iron her wigs. It seems to work for her unique needs.
Isabelle Mejia –
It’s perfect for me since I dislike clutter and live in a tiny home. I didn’t want to deal with a bulky iron and ironing board, so this compact option works amazingly well.
Ella Dawson –
It works, but the process takes a while.
Layla Wells –
Honestly, the pictures didn’t make it clear that it needed to be plugged in with an electric cord, which was a bit disappointing. However, considering the price, I decided to keep it because it’s handy.
Natasha Rose –
It’s easy to use and a great size for travel, fitting nicely in a suitcase. It would be even better if it came with a travel case. It may not completely eliminate wrinkles due to limited heating.
Charlie Knight –
When you’re in a rush, it’s great for quick ironing.
Amber Stevens –
I loved how lightweight it is, making it ideal for travel. It worked well for me, and I recommend it for both traveling and vacations.
Estella Pierce –
I loved this product! It’s perfect for both travel and home use when you need to quickly dewrinkle clothes without the hassle of using a traditional iron. It’s lightweight, user-friendly, and highly portable. I highly recommend it!
Alayah Dennis –
It’s a fantastic travel companion. I sent it with my son to college, and it worked wonderfully for him.
Taryn Christian –
It closely resembles the image and doesn’t become excessively hot.
Lesly Holder –
It’s a small-sized iron without temperature adjustment options, but I wanted something simple, so it’s suitable for me. I hope it has good durability.
Melody Larson –
I was eager to use it for ironing my medical caps and small items.
Katherine Spencer –
It’s slightly smaller than what was shown on the website, but it’s still acceptable.
Rebecca Barrett –
Ideal for ironing small items. There’s a note inside about the water, explaining that it’s residual steam to ensure that the device is functioning correctly before shipping.
Louise Burns –
It’s cute, though I haven’t had a chance to try it yet. However, the cord is a bit short.
Maya Williams –
Its versatility and light weight make it much more convenient to use than larger irons, especially for travel. It’s a great travel-sized option.
Chelsea King –
This small tool is super cute, easy to use, and has a stylish design! It’s perfect for quickly smoothing out a shirt’s collar and cuffs in the morning.
Eileen Bright –
It does a decent job for such a small iron, particularly with less wrinkled clothes. However, if you have heavily wrinkled items, it might take a bit longer to get the job done right.
Abbigail Doyle –
It’s good, albeit small, so you need to take your time when ironing, making it a bit slower.
Aubrielle Mcintosh –
I appreciated that it arrived earlier than expected. I tried using it, and on a scale of 0 to 100, I’d give it a 95 because it takes a bit of time to heat up. I also mistakenly ordered the European cable, but I have an adapter, so it works perfectly. I absolutely love it.
Greta Fry –
I haven’t had the opportunity to test this product yet, but it appears to match the description. I’ll find out if it performs as expected.
Kendall Beach –
This is a compact, standard iron that performs well for its price. The steam function is effective.