SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl Tech Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is for very small children, small head. My child is 4 months old and it fits him small.
Good stuff
I'm very very satisfied with this item. it's so adorable. i can't wait till my lil grandson gets here to be able to use it. great job guys. i highly recommend these. would purchase again. thanks guys.
Very pretty and good quality, I liked it for my baby.
I loved it, it's soft. I know it will fit my baby very well. It arrived quickly.
It fulfills its purpose.
Great for babies especially in carts! !
Good quality, arrived in perfect condition.
I was genuinely impressed with this product! Not only is it incredibly affordable, but it also delivers exactly what it promises. It’s well-designed, functional, and does its job effortlessly. From the moment i opened it, it exceeded my expectations and proved to be a reliable addition to my routine. The quality feels far beyond what i paid for, which makes it a fantastic value. It serves its purpose perfectly and i couldn’t be happier with my purchase. Highly recommend for anyone seeking a dependable solution without breaking the bank. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Thank you to the seller!
It's the same as the photo! I loved it!!
Very good product, super comfortable and beautiful, I love it 🫶🏻
Love love the quality
Good quality, arrived quickly!
Good quality
I bought this item for my bestfriend’s baby shower it’s so cute! She loved it! The pillow is very soft and it’s perfect for strollers, laying your baby down to sleep, and even giving them that support when sitting up! Delivery was very fast as well! I would recommend getting this pillow!
It's fluffy and the neck support looks comfortable. The baby sleeps well without tossing and turning, which is satisfying, and it's easy to wash 😊
With this cushion, my grandson's head is positioned nicely and comfortably in his car seat and in the stroller too, I love it.
Love this pillow
Absolutely wonderfull product for my daughter, love it
It's exactly like the picture and the size is perfect! There was no smell or any issues!