Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl_Tech_Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order was delivered to the Krasnodar Territory for 6 days. Thank you. Very satisfied with the purchase.
Fast delivery in a week in SPB. excellent Bluetooth. without problems connected to two phones/read in the instruction/. good sound, satisfied.
All excellent parcel arrived in 5 days the product is satisfied with the noise excellent stood on the car wash around the guys with the curcher and the companion did not hear the noise of the noise.
Fast processing and shipping order, delivery to SF a couple of weeks. Headset good, connected to 2 phones without problems. Partner in conversation in auto hear perfectly without interference and noise. Seller recommend!
Great gadget. The ear cups are not inserted in the ear, because of this does not interfere with communication with others. The charge is enough for two days of listening to an audiobook.
The headset came with St. Petersburg literally for 3 days! I'm pleasantly surprised. On my ear I went perfectly. The acquaintance uses such more than 3 months, so I ordered. Includes a headset, a large handbag, a Type-C wire and a set of ambushurs
In Irkutsk it was a week for 3. excellent headset in relation to price/quality.
It works norms. Noise reduction works. But the old planktronix was speaking louder for the interviewer.
The headset works. To whom it is important to try 2 walls for 7 meters no more. I think top for my money.
It took me 2 weeks to get to Mexico, I was able to match it with my computer fast, the microphone works fine, they listen to me perfect.
Everything is at the highest level. Works as it should. Thank you and good luck in business!
I order the second one, the first one chased Dog) the best Bluetooth I 've ever tried. Long keeps the charge and great sound
Very conformable to wear. Need to use to see how long the battery last. But for now I like what I see. Look durable. Seller is highly recommended
Everything works, on the ear sits comfortably
Delivery about was 1.5 months. It is the whole piece, even outside the box in gift form. tested, it works, no complaints. charge itself holds great, a couple of days should definitely be enough.
Quality is great, fits well in ear, the mic is reasonable as the distance that is the mouth, but meets the promised.
Got fast. straight to the door. day of use. quality is good. i hear good. i'm good too. i recommend.
It's safe and sound express delivery on time. The 3 day. It works fine, take the second time the headset. Order sending with P. F.
Very cool device, good dense box and good cover. The quality of communication at a high level and the charge keeps decently, then what is most important
Came to order in Kharkiv in three weeks, tried, heard well and me too ....
With ~! Bone conduction buzz-saw Tiger juggernaut, having only top dont think
All well came for 12d in Kiev, but on the wind it muffles the microphone
Fine. Product Description. shipping 5 days.