SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl Tech Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just few inches short for my model s, but still looking ok
It arrives well wrapped with tape so that it does not move and in its blister. Very flexible and easy to adapt to the area where to place it, powerful white light.
The packaging is sufficient, very short cable, shines great, easy installation. I can recommend both the seller and the LED light.
All my vehicles have them, they look amazing, easy to install.
I purchased this product and I am very satisfied with it. The quality is truly excellent; you can immediately tell that it is made with top-notch materials. The value for money is great—a cost-effective choice without compromising on quality. Furthermore, the seller has proven to be serious and reliable, offering impeccable service and fast shipping. I highly recommend this product to anyone looking for quality and affordability.
Well received and fast, super white light, nothing to say, just missing the installation.
Amazing prodoct work very well and easy to install. highly recommend. 🤘✌️
Received, can’t wait to install in my classic car more light in my trunk space.
Bright enough i would say
Fiat Punto 2008 installation is easy, you just need to extend the cable, it illuminates perfectly!
Without installing it looks good, two meters and white color just as requested. Fast shipping, everything correct.
Was easy to install but you need two side tapes as it didn’t come with any but overall it looks cool and bright
It's nice to install it on the QM6. Connecting the wiring is difficult for beginners~
Good product just like the one in the publication, quite easy to install and excellent lighting, just what I needed.
Good product, it fits almost perfectly. i had to cut the end of the led strip to size. there are two small spots (about 3 cm each) where the leds don't light up perfectly, but it functions great overall. installing it in a 2007 zafira is not easy. the roof light doesn't use a standard cable to connect to the factory lamp; it uses an ffc (flexible flat cable). because of this, i had to solder the pins directly inside the factory lamp connector. now, when i open the trunk, it lights up, and when i close it, it turns off automatically. looks awesome!
Very easy to install, and it's super good, it really illuminates very well since I have a sensor light in my garage and many times when I go to get things from the trunk, just the LED light in the trunk wasn't enough...so it turned out great, I recommend it, I took a quick photo, another time I'll take better ones but here's an example of how it looks.
Excellent
Arrived quickly, well packaged, came with electrical adhesive and a special car-specific stick, works very well.
While durable, it looks flexible so it won't be difficult to place it.
Amazing thing, installed for 5 minutes without any tools, bright as the sun, super fast delivery earlier than expected, definitely would recommend product and the seller.
very good lighting, highly recommended item and seller
Very happy! I recommend this product if you want to add light to your trunk. Easy to install and good quality. No problem passing through the trunk seal. Lights up very well.
Fits perfectly. 4m length is almost ideal. Low power consumption and very bright.
Item as i needed, length enough for my car..sure will order again. Thank you
You just need to connect it to the existing trunk light and insert it between the rubber pieces, so installation is easy. Next time, I will also buy the light bulb color. Very satisfied~