SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl Tech Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks
Installing the strip was quite quick, but I had to tinker with the connection to the standard trunk lighting. I soldered the wires and connected them to the trunk lighting socket. The Opel Astra N station wagon trunk lights up perfectly in the evening.
Good product, it took me a little while to adjust it on the roof side, but I didn't use glue on the 2015 Mitsubishi ASX. I ordered 4 meters and cut a small piece, and it turned out very well. I recommend the product.
Very simple installation without glue, just stuck in the joint. Perfect lighting 👍.
Beautiful LED color tone! Illuminates really well. Great value for the price. Would buy again.
I love the light! would highly recommend. this is on a bmw x5 e70
I used it on an Octavia A5 FL station wagon. I'm satisfied with how it turned out; to get the feng shui effect, you really need to cut off about 10 cm on the right side, but this will do for now. I installed it simply by wrapping the contacts around the light fixture, the only thing I had to do was add a little bit myself because the ones on the strip were a bit short. Oh, almost forgot, there's a point about the Octavia. Due to the characteristics of the plastic near the seal, there's a little less light coming into the trunk on the sides, but it suits me.
Came in the mentioned time with no delay. the lights look very nice. the animation is not cheesy at all. lights are very bright. i bought the white version
Super lighting, easy to install under the rubber strip, just insert it and connect it to the trunk lighting. Highly recommended.
Belli! They change the appearance of the car and are very bright. Fast shipping. I had to cut the tube to length but no problem.