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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality of performance for four... In the set of mint cat and fastening garlic)
It came quickly, complete with double-sided tape for fastening, but does not hold super hard. The cat did not appreciate :(
All perfect and quality, I recommend putting on another adhesives because the one you have is not very good.
Shipping fast. Until they put it on.
The order went very long. The goods are good, but the cat has not yet appreciated: it does not scratch, but gnawes it.
the cat smells it but she is still finding out is use :')
I love him my cat I had no problems in customs with the catnip.
The product corresponds to the description, came within 2 weeks. Pradovets put a bag of grass, but the cat liked and odorless.
He arrived very quickly to Mexico, exactly as the. Image, came with an envelope with Catnip, some adhesives and screws for assembly, the material looks very good quality, totally recommended to buy here
כמ in description comes with double-sided adhesive. And small bag with catnip though it's not really flower blooms...
The product is the same as in the photo. It comes with katnip and small turnstiles to fix on wall corner. I don't have a cat yet. That's why I haven't used it.
Cool calculation has not yet been able to try
All according to the kit, garlic, screws and self-adhesive for fastening, Cat mint. The quality is excellent. Recommend.
Decided to plant the ties) the cat is happy) thanks)
I received the item quickly. The product corresponds exactly to the description. There are also bolts inside for mounting in the chosen place. I hope my cat to like it. I recommend!
Very fast delivery, is the ability to mount. Recommend
Install at the bottom a wall corner or my pecker often passes. My for now it does not interest him a favorite window handle or hugs.
Received very well packaged to see when the cat will discover it
Cool scratching, the cat immediately pounced on began to stroke
two options to mount, adhesive or screws,and a little catnip bag inside thanks