Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Laurence Harvey –
Perfect for pairing with satin holiday pants for a casual yet festive look, these shoes are comfortable for an evening event, though they lack significant padding or arch support.
Melissa Kuhn –
Wearing these shoes all day during Thanksgiving preparation was a breeze, with no discomfort or irritation. The backless style and pointed toe offer a chic look, suitable for everyday wear.
Kaden Kunze –
Incredibly comfortable and very cute, these shoes are a joy to wear!
Rosie Klocko –
These mules are stylish, but I wish they were a bit more comfortable for long days. They’re fine for shorter periods, though.
Jana Mante –
Absolutely love these mules! The horsehair texture feels so luxurious, and they’re surprisingly comfortable for all-day wear.
Nova Blick –
Perfect for sprucing up any outfit!
Jacquelyn Smitham –
True to size and truly comfortable.
Francisca Macejkovic –
A rare find!
Meggie Bernier –
I’m all about that fur fashion element! It makes these mules stand out in the best way. Definitely a statement piece.
Karen Reinger –
After a few wears, I’m impressed by their true-to-size fit and comfort. They’re classy and versatile, suitable for various outfits.
Florence Hilpert –
The softness and ease of walking in these shoes are remarkable.
Bryana DuBuque –
Exceptionally well-made, these shoes are great for dressy occasions, travel, and more. Super cute and fit true to size.
Gene Treutel –
Even more beautiful in person, these shoes are comfortable and exude class.
Daphnee Larkin –
These shoes look luxurious and are well-made, though they were a bit uncomfortable at first. They might need some breaking in but are undeniably cute for less active occasions.
Abbey Kling –
The perfect fit, true to the photo in color, and of good quality.
Verona Gutmann –
These shoes look expensive and feel comfortable, making them a great find.
Laurine Labadie –
Planning to order another pair in different color. Thanks for such a versatile find.
Carolina Hoeger –
The color is love at first sight 😍
Laurence Gusikowski –
The TPR outsole provides great traction, a big plus for such a stylish shoe. No slipping and sliding here!
Lea Erdman –
Was a bit skeptical about the heel height, but it’s actually perfect for all-day wear. Comfortable and chic!
Kamille Hackett –
Received so many compliments on the unique style of these shoes. The leopard print is a total head-turner. 🌟
Eda Wisoky –
The genuine leather lining makes these shoes a dream to wear. No break-in period needed, comfortable right out of the box.
Ayla Toy –
These mules transition perfectly from day to night. They’ve become a staple in my spring and autumn wardrobe.
Evelyn Schuppe –
These shoes are simply beautiful, adding a touch of elegance to any look.
Theresa Runolfsdottir –
This shoe is a summer wardrobe staple, complementing all my outfits beautifully.