Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hanna Leuschke –
Absolutely love everything about these shoes!
Jolie Farrell –
Love these shoes, especially the unique heel shape. They made my outfit pop!
Donna Smith –
Opening the box was a joy! The apricot shoes are stunning and fit perfectly as anticipated.
Genevieve Mayert –
This shoe is excellently crafted, meeting all expectations for quality and design.
Marisa Osinski –
They’re SO CUTE and instantly elevate any look.
Jules Osinski –
Intrigued by its style, color, and trendiness, but need a slightly larger size for a perfect fit.
Yessenia Schneider –
The shoes are just as delightful in person as they appear online, meeting all my expectations.
Jade Heidenreich –
In love with the color and the perfect kitten heel! They’re a bit snug and narrow but still a fantastic find overall!
Zetta Parisian –
Ideal for adding a pop of sophistication to any look. The timeless leopard pattern never goes out of style.
Cordie Larson –
Fits true to size and the comfort level is unmatched. I can wear these all day without any discomfort.
Jaycee Hoeger –
Love how the spike heels add elegance without compromising on comfort. It’s like walking on air!
Hulda Lynch –
The horsehair upper is not only luxurious but also durable.
Carroll Crist –
Just got these and WOW, the horsehair texture is something else! Didn’t expect them to be this comfy 😍
Cecile Pagac –
The perfect mix of elegance and comfort. Love the kitten heel! 🙌
Maegan Friesen –
Can’t recommend them enough! 💥
Estella Kris –
These shoes combine comfort with attractiveness, although they are slightly lower than I expected.
Lilliana Smith –
The colors and heel height are spot-on, enhancing any outfit I choose.
Ashlee Purdy –
Absolutely adore these mules! The craftsmanship is evident, and the heel feels sturdy. The print is fun and eye-catching, making them a comfortable and stylish choice.
Abbey Strosin –
These shoes instantly become a conversation starter with their adorable print.
Julia Fadel –
The leopard print design is a game-changer, adding a playful yet bold touch to any outfit without going overboard. They’re surprisingly comfortable, thanks to the perfect heel height and cushioned insole. Versatile and attention-grabbing, these mules are a wardrobe must-have.
Etha Strosin –
Dressed them up for brunch. Versatility at its finest!
Kennedi Howe –
Never thought I’d find heels this comfortable. They’re a dream come true! 😍
Raina Hoeger –
Love it!
Aliyah Conroy –
These mules feel sturdy and well-made.
Madisen Hoppe –
Spike heels that I can actually walk in all day? Magic! ✨