Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lilliana Herman –
These add such a fun pop to my usual office attire. Feeling fabulous!
Myrna Fadel –
These cow mules redefine classy and chic, offering comfort and true-to-size fit. The cowhide feel with low hair fibers adds authenticity, and their versatility allows for both casual and dressed-up looks.
Mara Hartmann –
Heading to the rodeo? These cow print mules are an excellent choice, adding a fun and unique touch to your outfit.
Trisha Rogahn –
My mules paired with a dress are both comfortable and stylish. They’ve quickly become a favorite in my closet.
Hailee Wilderman –
Delighted to find these adorable short-heeled shoes, which match perfectly with three of my blouses. Thank you for such a lovely addition to my wardrobe 😊
Casandra Sanford –
These shoes are a steal at such a nice price. The leopard print is timeless and versatile, easy to pair with many outfits!
Anabel Hill –
Everyone wants to know where I got them!
Kristin Stiedemann –
Can’t get over how cute and comfortable these are. Best shoe purchase in a while!
Evie Champlin –
Was worried they’d be slippery, but the traction is great. No slipping at all! 👍
Velva Beatty –
These shoes are a hit. Unique without being over the top, and the comfort is unbeatable for the style they offer.
Arielle Kiehn –
They effortlessly transition from office to dinner out. It’s nice not having to pack an extra pair of shoes.
Cordia Harvey –
I bought these for a chilly, rainy October wedding, and tights were a necessity. Unfortunately, walking in these without slipping out was a challenge, which was disappointing given their cute design.
Christa Koelpin –
These shoes are great, although a tad narrow, but that was expected. The soles are somewhat slippery, but it wasn’t an issue. They were perfect for vacation without needing any break-in period.
Verla Crooks –
The first day I wore these, I received so many compliments that my coworkers insisted I share the link in our group chat. Despite being on my feet a lot, these shoes proved surprisingly comfortable!
Heaven White –
The heel height is just right for me, making these shoes perfect for an event or a day when I won’t be walking much. However, I feel a strap could enhance stability for future designs. The flat interior makes gripping a bit tricky, but it’s manageable. I appreciated the lower heel, avoiding extra knee pressure. Plus, they cater well to my wider toe area without being too wide overall. They’re charming slides!
Nicolette Kozey –
These shoes are incredibly soft and comfortable, making me never want to take them off. They fit exactly as expected according to the size chart provided. Their chic and expensive appearance has definitely made them a favorite in my wardrobe. I highly recommend these to anyone looking for a stylish yet comfortable option.
Elinor Renner –
My satisfaction with this purchase is through the roof! Everywhere I go, I receive endless compliments, which speaks volumes about their appeal. If you’re on the fence about buying these shoes, let me assure you, they’re absolutely worth it. Their quality, comfort, and style exceed expectations, making them a highly recommendable choice for anyone.
Sadye Walsh –
I’ve found the perfect work shoes in these mules. Having ordered them a few weeks back, I’ve worn them frequently, and they’ve maintained their brand-new appearance. The fit is spot on, thanks to the accurate size chart provided. They’re not just comfortable for long hours at work but also add a cute touch to my outfits. I’m really impressed with their durability and style, making them a great addition to my shoe collection.