Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hitl_Tech_Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They work very well and the air comes out quite powerful. It has 3 speeds and is comfortable to carry, very easy to use. They arrived in 48 hours. Well packed.
I am very happy fan. It was better than I expected. Nice color and feel. has three modes, blowing well.
Came well packed. Made to look qualitatively works in three modes, until I used-it got cold)). I hope it will last a long time.
The fan is very convenient, outdoors it provides warm air when it is very hot. Otherwise it takes the job very well. Not heavy
Box was a little damaged but product was fine. works perfectly.
The product arrived in 3 days, well packaged. There are 3 different speeds with a nice little breeze very fresh. I highly recommend especially with the temperature rises these times.
It was a gift and loved my stem because always have much hot, now not loose fitting. Arrived in good condition to Mexican and that you do not put protection in shipping, just put it to a bag. The instruction is in 2 languages, But ONE is English. It connection type c for charging and tough enough the single cell battery. Only been suddenly ring a bell strange, But is when it's close to run out the single cell battery.
The fan was received, it is very cool and it is very convenient to carry, thank you!
Really very well packaged, arrived very quickly. Double carton packing. I very pleasantly surprised by the power of the airflow in maximum position (3 power levels). Remains to be seen in use. I am very satisfied with my purchase.
The package arrived quickly and safely. The product seems accurate to the description and is working. I have not tested the battery life / how long it works yet. I will update the review after testing it further.
Just like the description, very nice, elegant, easy to use, very cool
Like it. But the box smells stinky! I was trying to use the box for storing this fan but the smell is not bearable. Weird thing is the fan doesn’t smell.
Very good fan. Very practical since we simply have to put it around our neck. Three power levels. Arrived very quickly. We highly recommend.
Omg this is amazing it arrived quickly in good condition Works perfectly. It was charged when arrived and works three speeds. very very quiet.
They are very good, they are helping me a lot with the heat wave around here these days s, very fast shipping, received the day after purchase. They are comfortable, have style and work! At minimal speed outdoor sound can be almost inaudible, indoors heard, vibrate a little supported on your clavicles, at maximum speed the noise is quite audible, charging by USB type C, I'm using them daily and it looks like I'm wearing helmets around my neck, If you put them on your ears to test, they just match me in dimensions to real headphones, so they look great. I like them. Seller recommended AAA +++
Ravi sends fast device quite quiet and 3 speeds
I don't usually give very detailed descriptions unless they stick out for something; And here's the point. We're in the heat wave and I'm in terrible heat, even when it's not that intense. You saved my life! With this it's much easier to spend the day. It was a big buy. He sent super fast. My daughter laughed at me for the contraption, but it's wonderful! I'm ashamed to go out on the street with him? I don't know yet, but I do know it will be worth it to be at ease. So I'll take it while the temperatures don't come down. I would definitely buy it again. What I regret is that I haven't done it before. By removing a defect, the sound, it's pretty smooth, but if they got it done without them emitting sound it would already be 10 stars . Same as the image
Arrived well in 3 days, seems to work for the moment, well packaged, good store, good product!
works simply and practical. weighs a little on the neck
Great invention! It works very well! For wanting more power, but I guess you can't ask for more. The fan on the back of the neck is very soft. It came in fast.