Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hitltechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Litzy Emmerich –
This bag is a masterpiece and I’m not joking! The genuine leather is soft and durable, and the color is just gorgeous. The metal knot handle is not only stylish but also comfortable to carry. The interior pockets are perfect for organizing my belongings. It’s the ideal bag for any event, effortlessly elevating my outfits
Lenna Schinner –
The leather is of the highest quality, and the metal knot handle adds a nice touch. It’s the perfect combination of style, comfort, and utility. The bag fits all my essentials with ease and keeps them organized. It’s an essential accessory for anyone who appreciates luxury and practicality in their fashion choices 🔥🔥🔥
Krystina Parker –
Buying this bag was one of the best decisions I’ve made fashion-wise. The leather is rich in color and feels soft to the touch. The bag’s design is both elegant and practical, offering ample space without being cumbersome. The metal knot handle is a beautiful feature that elevates the bag’s overall aesthetic. It’s perfect for various occasions, from daily outings to more formal events. The attention to detail is remarkable, and it’s clear that this bag was made with both style and function in mind. Carrying this bag has enhanced my outfits and given me a boost of confidence in my style
Caitlyn Ortiz –
I’m SO impressed! The interior of this bag is surprisingly spacious, with compartments and pockets thoughtfully arranged to store essentials like my phone, wallet, and keys, all while keeping them easily accessible. The addition of a zipper pocket inside is a thoughtful touch, providing a secure space for valuable items. The bag’s structure and quality materials mean it retains its shape, ensuring that my items are protected and organized. This practicality does not come at the expense of style; the bag maintains a chic and streamlined appearance, making it suitable for various occasions, from casual outings to more formal events.
The craftsmanship is outstanding. The genuine leather is soft yet durable, promising longevity and the ability to withstand daily use. Every stitch and seam is executed with precision, reflecting a commitment to quality that is rare in today’s fast-fashion world.
I can confidently say that this bag is a remarkable piece that marries style, quality, and utility. It stands out not only for its striking design but also for its ability to meet the practical needs of daily life. Owning this bag has been a pleasure, as it consistently attracts compliments and adds a refined touch to any ensemble. It represents a wise investment in a timeless accessory that will remain a cherished part of my collection for years to come 🙌
Kiara Wyman –
What an exquisite design and the quality of the materials! The black leather is not only visually stunning but also feels luxurious to the touch, indicating that it will age gracefully and maintain its allure over time. The metal knot handle is a distinctive feature that elevates the bag’s overall aesthetic, making it stand out as a piece of high-fashion accessory. It’s this blend of beauty and uniqueness that makes the bag not just a practical item for carrying essentials but also a statement piece that enhances any wardrobe.
The interior space is ample, allowing for the organization of personal items in a way that is both efficient and elegant. The cell phone pocket, interior zipper pocket, and spacious main compartment are perfectly positioned for ease of access. Whether I’m attending a business meeting or a social event, this bag has proven to be an indispensable companion, seamlessly fitting into various settings while maintaining a sense of luxury and class.
This bag is an exceptional accessory that represents a perfect synthesis of fashion-forward design and practical functionality. Its ability to draw compliments and make a statement, while providing a reliable and user-friendly experience, makes it a valuable addition to any accessory collection. It’s a bag that doesn’t just carry personal items; it carries a sense of identity and style, making it an indispensable part of my daily life. Its enduring quality and distinctive design ensure that it will remain a favored choice for years to come, embodying a blend of elegance, practicality, and luxury that is the hallmark of a truly great accessory.